Terms & Conditions

All services offered by 'Crystal Clear Psychics', Registered in UK, Co. No. 08333193, Registered office: 40 Holmefield Belsize Grove London NW3 4TT United Kingdom, trading as 'Crystal Clear Psychics', http://crystalclearpsychics.co.uk/ are for entertainment only. We cannot guarantee the accuracy of a reading or other service. You must be over 18 years of age to use our services and either be the bill payer or have the bill payer's permission to make the call.

Calls to our Credit Card Booking and Customer Care lines are also recorded for security and credit card verification purposes.

Whilst Crystal Clear Psychics believes all readers to be the best available, they are self employed, sub contracted Readers and as such Crystal Clear Psychics does not have control over the content of any readings and therefore cannot accept responsibility as to accuracy of content, given, expressed or implied or as to the suitability of the content for any purpose. Crystal Clear Psychics will therefore not be liable, or accept liability, for any loss or damage of whatever nature which may result from content given in any reading or from any information supplied in this website.

 

PROMOTIONAL OFFERS

All promotional offers are only open to customers that have positively opted in to our marketing opportunities. Each client wishing to take up a promotional offer may be asked to provide an email address and/or mobile phone prior to the acceptance of the offer. A maximum of two different offers are allowed per household per day. Please be aware that clients calling from an anonymous phone number are not entitled to any promotional offers.

 

PSYCHIC EMAIL READINGS

Please note that psychic email readings require a timeframe of up to 72 hours for our psychics to carry out your reading and respond to your request. Your psychic email reading will be sent via email from us to the email address you have provided in your online order. If you wish to cancel your order, please contact us within 24 hours of ordering on 0207 553 5000 or info@crystalclearpsychics.com and we will issue a full refund within 5 working days. Privacy policy - We do not store credit card details nor do we share financial details with any 3rd parties.

 

DISCOUNTED BANNER OFFERS

Please note that extra minutes will be chargeable at our standard rates. Banner offers can only be redeemed during the offer period. See Terms and Conditions for details. A maximum of two different offers are allowed per household per day.

 

REFER A FRIEND OFFER

The company believes our best ambassadors are our customers and seek to reward all recommendations from customers willing to recommend us to their friends. Should the client make a recommendation to a friend who decides to become a new client, we will award you a bonus to be used against future readings. Your friend will receive a HALF PRICE 20 minute reading to confirm the quality of our service. This bonus deposited into your account is non transferable and will be converted into free minutes applying our standard rate. You have six (6) months from the award of this bonus to use your free minutes. Upon expiry of this offer, the free minutes can no longer be used. The minimum call duration for applying your free minutes is 10 minutes.

 

ACCEPTANCE PROCEDURE

By accessing materials on the Crystal Clear Psychics Web Site (the 'Web Site') you agree with these Terms and Conditions. The Web Site includes, without limitation, all content, information, text, questions, comments, ideas, graphics, images, tools, and software programs contained in the web site and related materials. Crystal Clear Psychics reserves the right, at its sole discretion, to change these Terms and Conditions from time to time, and your access to the Web Site will be deemed to be your acceptance of, and agreement, to any such changed terms and conditions.

 

DISCLAIMER - NO PROFESSIONAL ADVICE

Information provided through our services, on the web site and Crystal Clear Psychics materials, including but not limited to the information provided in horoscopes, telephone and e-mail consultations, as well as the text, graphics, images, and tools posted on various pages, is for informational and educational purposes only. Information from Crystal Clear Psychics is not intended to be a substitute for any professional advice, including but not limited to (a) professional medical advice, diagnosis, or treatment or (b) professional financial or investment advice or guidance, or (c) professional legal advice. Never disregard or delay seeking professional medical advice or other professional advice because of something you have read on the web site or information received through our services. Crystal Clear Psychics is not engaged in the practice of medicine or law and does not recommend or endorse any specific products, procedures, treatments, medications, opinions, or other information that may be mentioned, discussed, or described on the Crystal Clear Psychics web site or in Crystal Clear Psychics materials or through our services. Crystal Clear Psychics is not engaged in the business of providing financial or investment advice and its employees or contractors are not registered advisors. Your reliance on the information provided by Crystal Clear Psychics, by a Crystal Clear Psychics employee or contractor, by a third party moderator, by Crystal Clear Psychics sponsors or by other users of the Crystal Clear Psychics web site or services is solely at your own election or choice. Any and all decisions that you make that are based in whole or in part upon information provided by Crystal Clear Psychics or its sponsors or otherwise on the web site will be your sole and exclusive responsibility.

 

GENERAL DISCLAIMER

The information provided on, from or through Crystal Clear Psychics, its services and the web site is provided 'as-is' and 'as available,' and all warranties, express or implied, are disclaimed (including but not limited to the disclaimer of any implied warranties of merchantability, fitness for a particular purpose, title and non-infringement). The web site and related information and services may contain bugs, errors, problems or other limitations. Crystal Clear Psychics and our affiliated parties have no liability whatsoever for your use of the web site and services and any such information or service. In particular, and without limitation, Crystal Clear Psychics and our affiliated parties are not liable for any indirect, special, incidental or consequential damages (including damages for loss of business, loss of profits, litigation, or the like), whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. The disclaimer of damages set forth above is a fundamental element of the basis of the bargain between Crystal Clear Psychics and you. The web site and the information and services provided therein would not be provided without such limitations. No advice or information, whether oral or written, obtained by you from Crystal Clear Psychics through the web site or services shall create any warranty, representation or guarantee not expressly stated in these Terms and Conditions. Crystal Clear Psychics makes no warranty or representation that availability or use of the web site or services will be uninterrupted or error-free. Neither outlook amusements, inc., nor any of its affiliates has any responsibility or obligation to notify you of your accumulated charges or other expenses with us. The amount of time you spend with the readers will be reflected in your charges and is solely at your own election or choice. Outlook amusements, inc, does not monitor usage patterns and is under no obligation to any customer to take any action or to refrain from taking any action with respect to usage of the web site or services.

 

THIRD-PARTY INFORMATION

Any articles, press clippings or other third-party publications (collectively, 'Publications') made available through the Web Site are furnished by Crystal Clear Psychics for your convenience and entertainment. Crystal Clear Psychics is a distributor (and not a publisher) of content supplied by third parties (including users). Any opinions, advice, statements, services, offers or other information made available by third parties, including psychics, information providers or any user of the Web Site, are those of the respective author(s) or publisher(s) and not of Crystal Clear Psychics or its affiliates. CRYSTAL CLEAR PSYCHICS DISCLAIMS ANY REPRESENTATION, EITHER EXPRESS OR IMPLIED, THAT THE INFORMATION IN SUCH PUBLICATIONS IS ACCURATE OR COMPLETE.

 

RESTRICTIONS; COMPLIANCE WITH LAWS

Your right to use the Web Site and the Services is personal to you. You are solely responsible for the contents of your transmissions through the Web Site and your use of the Services is subject to all applicable local, state, national and international laws and regulations. By using the Web Site or the Services, you agree:

not to use the Web Site or the Services for illegal purposes;
not to interfere with or disrupt networks connected to the Web Site;
to comply with all applicable regulations, laws, statutes, etc., regarding your use of the Services, including, but not limited to, laws and regulations relating to the use of the Web Site or the Services to send electronic mail;
not to use the Web Site or the Services to send chain mail, junk mail, spamming or any use of distribution lists to any person who has not given specific permission for such use;
not to use the Web Site or the Services for the transmission of any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, or obscene material or communication of any kind or any nature;
not to interfere with any other user's access to or use of the Web Site or the Services.
not to record or use any audio recording or retention devices/technology without the express written consent of Crystal Clear Psychics.
not to speak or act in a manner that is deemed by a psychic reader(s) to be inappropriate, abusive, or threatening.
Crystal Clear Psychics reserves the right, in its sole discretion, to immediately terminate your access to and use of the Web Site or the Services without right to refund, for any violation of these Terms and Conditions.

 

INTELLECTUAL PROPERTY RIGHTS; INAPPROPRIATE USE OF WEB SITE

The contents of the Web Site, including, without limitation, all designs, text, graphics, other files, and the selection and arrangement thereof, are copyrighted and proprietary property. Crystal Clear Psychics hereby authorizes you to copy (electronically or in hard copy) materials published on the Web Site or in print for non-commercial personal use only, provided that any copy of these documents which you make shall retain all copyright and other proprietary notices and any disclaimer contained on the documents. Except as expressly provided above, you may not otherwise copy, display, download, distribute, modify, reproduce, republish or retransmit any information, text or documents contained in the Web Site or any portion thereof in any electronic medium or in hard copy, or create any derivative work based on such images, text or documents, without the express written consent of Crystal Clear Psychics. No information or statement contained in these Terms and Conditions or the Web Site shall be construed as conferring, directly or by implication, estoppel, or otherwise, any license or right under any patent, copyright, trademark or other intellectual property right of Crystal Clear Psychics, its affiliates, or any third party. Crystal Clear Psychics may, at our discretion, limit or restrict the access and use of the Web Site of any users who infringe the intellectual property rights in the manner described above.

Unless you request to be excluded we will only use your personal information for the purposes of our own marketing (e.g. mailing of a regular newsletter or promotional SMS text messages) We will not pass any personal data or recordings to any third party unless required to do so by an appropriate regulatory authority.

 

Credit Card Services

To use our credit card services you must either be the cardholder or the cardholder must be present when the booking is made.

First time callers are eligible, upon their specific request, to a special introductory credit card price based on regular promotional offers. Please be aware that clients calling from an anonymous phone number are not entitled to any promotional offers.

We reserve the right to alter or amend the above first time caller offer. CCP reserves the right to refuse to book an appointment if we genuinely believe the use of our marketing offers is being inappropriately applied.

*New customers of Crystal Clear Psychics will pay just 80p per minute for the first 20 or 30 minutes, thereafter it will be £2.49 per minute. This offer is restricted to credit cards only and we reserve the right to remove or amend this offer at any time. This offer cannot be used in conjunction with any other offer. Please be aware that clients calling from an anonymous phone number are not entitled to any promotional offers.

For return callers, we charge £29.95 for the first 20 minutes or £42 for 30 minutes and thereafter £2.49 per minute. All charges are made in Sterling (GBP). The credit card merchant of 'Crystal Clear' shall appear on your credit card statement.

We also offer a 'five minute guarantee' whereby customers who do not connect with a chosen reader within the first five minutes, are offered their money back or an alternative reader to provide inspiration and guidance. This offer is limited to one reset per booking.

A client's right to the above may be withdrawn at Crystal Clear Psychics Ltd discretion in cases of persistent complaints.

CCP Ireland €30 for 20 minutes, €1.99 per minute thereafter.

 

Premium Rate Telephone Services

To use these services you must either be the bill payer or have the bill payer's permission to make the call

Calls to our live service from within the UK cost £1.50 per minute, plus your phone provider's access charge. SP: Crystal Clear Psychics Ltd

 

Text Services (UK)

Our text services for mobile/cellular phones are charged on a reverse billed SMS basis. The client pays their operators normal text charge to send a text to us and is charged at a Premium Rate to receive the return message. If a UK phone is being used outside the UK on a 'roaming' basis addition costs to the operators' standard text charge and the premium rate charges show below may apply.

These services are only available from phones operating on the following UK networks: Orange, Vodafone, T Mobile, 3, and O2. Orange users are limited to a maximum £30 spend on text messages per shortcode per calendar day.

The charge for our Live Psychic Service is £1 per text, Up to 3 texts per reply, at a cost of £3. 18+ Entertainment only.

 

COMPLAINTS

If you have a complaint about any of our services you may either ring our customer care number 0207 553 5000 or write to CRYSTAL CLEAR PSYCHICS, 40 Holmefield Belsize Grove London NW3 4TT United Kingdom. It is our aim to follow up any complaint within two to three working days excluding public holidays.

 

BARRING OF ACCESS

Crystal Clear Psychics may at its discretion temporarily or permanently bar a users access to any or all of our services in any of the following circumstances: User has misused our services in anyway, is abusive to company employees or readers, has committed an act of fraud against Crystal Clear Psychics Ltd or any of its associated companies.

 

LEGAL JURISDICTION

These conditions shall be construed in accordance with UK law and any legal action against the company must take place in English Court.

These Terms and conditions were last updated on 10th September 2024